Privacy Policy

Your academic privacy is our business. This policy outlines exactly how we protect your identity, secure your assignment files, and ensure complete confidentiality. Last Updated: December 11, 2025.

Information We Collect

We collect only the data necessary to process your order and deliver your assignment. We believe in data minimization—if we don't need it, we don't ask for it.

1. Account Information

When you sign up, we collect basic contact details to manage your orders.

  • Email Address: Used for order delivery and password resets.
  • Phone Number (Optional): Used only for urgent SMS updates regarding your deadline.
  • Username/ID: A randomized ID used to identify you to writers.

2. Assignment Data (The Academic Files)

This includes the core materials required to complete your work.

  • Assignment prompts, rubrics, and syllabus documents.
  • Lecture notes, eBooks, or reference materials you upload.
  • Draft files or previous work samples.
⚠️ Important

Do you store my credit card details?

No. Never. All payments are processed via Stripe or PayPal. MyClassHelp never sees, processes, or stores your full credit card number. We only receive a transaction confirmation token to verify payment.

How We Use Your Information

We use your data strictly to fulfill the service you paid for. We do not sell your personal profile to data brokers.

Primary Uses:
  • Order Fulfillment: Matching your assignment requirements with the most qualified expert.
  • Quality Assurance: Reviewing the final output against your provided rubric.
  • Communication: Notifying you when a draft is ready or if a writer has a question.
  • Fraud Prevention: Detecting unusual login patterns to protect your account.

Academic Anonymity & Security

This is the most important section for our users. We employ strict protocols to ensure your use of our service remains private.

The 'No-Repository' Policy

Unlike some services, we do not upload your completed papers to public databases or institutional repositories (like standard Turnitin). We use private, non-repository plagiarism checkers. This means your assignment will NOT be flagged as 'previously submitted' if your university scans it later.

Writer Confidentiality Protocols (Blind System)

We operate a 'Double-Blind' communication system to protect both you and the writer.

  • You are anonymous to the writer: They see 'Student #8492', not your name or university.
  • The writer is anonymous to you: You see 'Tutor #104', protecting their professional identity.
  • File Scrubbing: Our system automatically attempts to remove metadata (Author Name) from Word docs before delivery.
✓ Good to Know

Can my university find out I used this site?

Not from us. We do not share data with universities, colleges, or academic integrity boards. Our database is encrypted and private. Unless you tell them yourself, there is no link between your personal identity and our service.

Data Sharing: Who Actually Sees Your Data?

We do not sell your personal data. We only share necessary data with trusted infrastructure partners to keep the site running.

Partner Type What They See Purpose
Payment Processors (Stripe/PayPal) Transaction ID, Amount, Billing Address To process your payment securely.
Cloud Hosting (AWS) Encrypted Files, Database Logs To host the website and store files.
Email Services (SendGrid) Email Address To send you 'Order Complete' notifications.
Writers/Tutors Assignment Instructions Only To complete the work. They DO NOT see your billing info.

Your Rights (GDPR & CCPA)

You own your data. We provide tools for you to exercise your rights regardless of your location.

Right to Access & Portability

You can request a copy of all personal data we hold about you (order history, uploaded files). You can download this from your dashboard or email us.

Right to be Forgotten (Deletion)

You can request the permanent deletion of your account. This includes:

  • Removal of your email from our marketing lists.
  • Deletion of your personal profile.
  • Permanent deletion of all uploaded assignment files and completed solutions from our servers.

Note: Financial transaction records may be kept for 7 years as required by tax law, but these are decoupled from your academic profile.

❓ Common Question

How do I delete my data after graduation?

Simply email support@myclasshelp.com with the subject line 'Delete My Account'. We will scrub your academic history and files from our active database within 30 days.

For California Residents (CCPA/CPRA)

We do not 'sell' your personal information for money. However, under California law, using advertising cookies (like Google Ads) can be classified as 'sharing'. You have the right to opt-out of this.

  • Opt-Out: Click the 'Do Not Sell My Info' link in the footer.
  • GPC: We honor Global Privacy Control signals.

Data Retention Policy

We keep your data only as long as necessary:

  • Active Accounts: We keep your order history so you can download old assignments if you lose them.
  • Inactive Accounts: Accounts inactive for 5+ years may be anonymized.
  • Assignment Files: We retain completed papers to handle revision requests. You can manually delete these from your dashboard at any time.

We use cookies to keep you logged in and analyze site traffic. For a detailed breakdown of every cookie we use and how to block them, please read our dedicated Cookie Policy.

💡 Pro Tip

Pro Tip: Remove your name from files

Before uploading instruction files (PDFs/Word docs), check that your name isn't in the header or footer. While we try to scrub files, uploading anonymized instructions is the best way to ensure 100% privacy from the start.

Security Measures

We use enterprise-grade security to protect your academic future.

  • SSL Encryption: All data in transit is encrypted via TLS 1.2+.
  • Encryption at Rest: Sensitive files are encrypted on our servers.
  • Access Control: Strict role-based access. Support agents cannot see your password.

Contact Our Privacy Officer

If you have concerns about your confidentiality or want to exercise a data right, contact us directly.

  • Email: support@myclasshelp.com
  • Urgent Issues: Use the 24/7 Live Chat and ask for a supervisor.